Project Manager - ServiceNow Implementation

Client Job Description: Our Client is looking for an experienced ServiceNow Project Manager to drive the implementation of our new Global ITSM Platform. This is a wonderful opportunity to work in a Global Team to deliver significant improvements in an existing heterogenous environment, being able to add real value to the business and IT.

The ideal candidate will have a passion for identifying and facilitating continuous improvement initiatives, as well as having a track record for successful project delivery, being able to demonstrate and measure successful ServiceNow adoption. Key Responsibilities: 

• Overall lead and be the single point of contact for various end-to-end ServiceNow projects.
• Facilitate the definition of the project scope, requirements and deliverables.
• Define project tasks and resource requirements.
• Develop, control and communicate the project plan, timeline and milestones.
• Track and report project deliverables to the project team and identified stakeholders, through routine status reports and meetings.
• Manage Risk, Issues and Changes on an ongoing basis.
• Responsible for acquiring resources as needed and coordinating the team.
• Facilitate activities through training, testing, go-live, and post go-live support.
• Build, develop, and grow business relationships vital to the success of the project.
• Partnering with business stakeholders to identify process improvements, optimization and automation of workflows.
• Facilitate continuous improvement and enhancements of the Now Platform using both external and internal technical resources.
• Develop and implement proven best practices for successful ServiceNow adoption and increased user experience.

Key Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology or related field required.
• 10+ years of professional experience, with minimum 5 years project management experience.
• Proven track record managing ServiceNow implementations.
• Strategic thinker who is business-centric and customer-focused; demonstrate the ability to translate businesses requirements into technology solutions.
• Experience in delivering high level of customer focus and strong customer support.
• Experience in people development and can inspire and motivate team members.
• Strong analytical skills, influencing skills, and empathy.
• Strong communication skills, in both written and verbal.
• Self-starter, proactive, and collaborative.
• ITIL Foundation Certificate.

Extra’s - Job Requirements:

• ITIL Intermediate Certificate a plus.
• PMP / Agile certified a plus.
• LEAN experience a plus.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.