Customer Support Specialist

A large well known multinational energy management company is urgently looking to hire an Customer Support Specialist to join their team in Chino, CA!

** This is a 12+ month contract to hire on W2 offering a full benefits package **

 

Required Skills & Experience

• Bachelors degree
• 2-3+ years of experience
• Strong excel experience required
• Hours are M-F 6am-2:30pm
• Proficiency with MS Office suite
• Excellent verbal and written communication skills
• Excellent organizational skills

 

What You Will Be Doing:

• Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
• Utilize I2P tools to process claims on a timely basis
• Ensure that Complaint process is supported with warm loop
• Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
• Work in collaboration with continuous improvement engineer
• Update Logistics dashboard
• Assist with customer satisfaction and quality related projects as needed
• Act as the Customer Experience advocate.
• Drive Customer Centricity in entities.
• Ensure the Customer Experience is measured according to the Business priorities.
• Define and follow-up the improvement action plan and priorities with the Business stakeholders.
• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.

 

 

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

 

 

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.