Help Desk Engineer

A growing healthcare technology company based in Cranston, RI is looking for a Help Desk Engineer to join their team. This is a hybrid role requiring 3 days/week onsite and is ideal for someone who enjoys variety in their day-to-day work and has experience supporting end users, systems, and general IT operations.

This is a great opportunity for someone with a jack-of-all-trades IT background who’s comfortable rolling up their sleeves and wearing multiple hats across user support, systems administration, and light infrastructure or network troubleshooting.

Key Responsibilities

• Provide Tier 1–2 support to end users (hardware, software, access issues)

• Set up and maintain user accounts, devices, and workstations

• Troubleshoot basic network and connectivity problems

• Manage ticketing system and ensure timely resolution of issues

• Assist with hardware inventory, device imaging, and software installations

• Support remote/hybrid users and help streamline onboarding/offboarding

• Collaborate with IT and operations teams on small projects and process improvements

Required Skills & Experience

• 1–3 years in an IT support/help desk or generalist IT role

• Familiarity with Windows OS, Microsoft 365, and basic networking concepts

• Strong communication and problem-solving skills

• Ability to manage multiple tickets and prioritize tasks independently

• Willingness to learn and support a wide range of technologies

• Customer-service oriented with a calm, helpful approach

Nice to Have

• Exposure to Active Directory, ticketing systems (e.g., Jira, ServiceNow), or VPN setups

• Experience supporting hybrid or remote teams

• Interest in systems, infrastructure, or networking as a growth path

• Some scripting or automation curiosity (PowerShell, Bash, etc.)

Benefits

• Competitive salary

• Medical, dental, and vision insurance

• 401(k) plan

• Paid time off (PTO)

• Clear path to grow into more technical roles within the team