Service Desk Agent
Dallas, Texas
Contract
Description: Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
Service Desk Specialist I
How will this role have an impact?
This position is responsible for providing technical and operational support to Signify Healths Clinician Network (Providers) and Signify Healths employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our Signify Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.
This role requires a customer-first mindset when interacting with all end users.
This role will report to Service Desk Supervisor
What will you do?
Day to day technical and application support for external clinician network and internal Signify Health employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Signify application support for Clinicians.
Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date
Collaborate on ad hoc projects
Ability to work occasional overtime, weekend, and holidays
We are looking for someone with:
High School Diploma or equivalent.
3 to 5 years of successful work with Service Desk or HelpDesk Support
Customer First Mindset and Collaborative
Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
Proven analytical and problem-solving abilities
Experience with Help Desk ticketing systems
Strong customer service skills (Written and verbal)
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, were able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signifys intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how were driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.
www.signifyhealth.com.
Skills:
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.