IT Support Analyst / Onsite

A large financial institution is hiring a Technology Support Analyst to join their team on a contract basis. This role will be onsite going between their Irving, TX and Fort Worth, TX offices.

They are ideally looking for an IT support professional who can provide excellent customer service to users, and white glove support for executives. There is a high need for stellar communication both written and in person for this role. Tech wise they are looking for experience with M365, including Outlook, Teams, Slack, OneDrive and SharePoint. You will primarily be providing technical support and guidance for the organization’s collaboration tools.

Contract Duration: 6 Months

Required Skills & Experience

• Bachelor’s degree or equivalent work experience in computer science, information systems, engineering, or related field
• Minimum of 5 years of experience in providing technical support and guidance for collaboration services
•  In-depth knowledge of various collaboration technologies and platforms, such as Microsoft 365 (Exchange Online, Teams, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), Google Workspace (Gmail, Drive), etc.
• Strong skills in network administration, system administration, cloud computing, IT security, IT service management, IT governance, and ITIL framework
• Excellent verbal and written communication skills
• Ability to prioritize multiple simultaneous projects.
• Ability to track, manage, and ensure project tasks are completed on time

What You Will Be Doing
Tech Breakdown

• 80% Support for collaboration tools - Microsoft 365 (Exchange Online, Teams, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), Google Workspace (Gmail, Drive), etc.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.