IT Support Specialist

An injury law firm is looking to bring on a IT Support Specialist to join their team on a full time basis. They are looking for a Support Desk Tech/IT Specialist having prior experience in an IT support position, a plus if you are coming out of a law firm, working with Windows 10/11, O365/M365, remote access, Active Directory, Azure and overall network support and troubleshooting experience. As well as experience providing deskside and executive level white glove support.

This is a full-time position with four days onsite Monday - Thursday, and one day remote - Friday, in their North Dallas office. Required Skills & Experience

• Previous experience in an IT Support position - L1/2 Technical Support and a plus if you have experience coming from a law firm/legal entity.
• Must have a proven customer service background.
• Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, virus/malware removal, and productivity applications (Office 365, Adobe, Zoom, etc.)
• Azure
• Network support and troubleshooting
• Deskside in person support for users
• Executive level/White glove support
• Excellent intrapersonal skills and the ability to work one a team in a fast paced environment.
• Ability to handle multiple tasks while also being flexible to adapt to the needs of the firm and meet deadlines.

The Offer

• Salary + Benefits

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) {including match- if applicable}

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.