Business System Analyst

Our client, a nationally recognized and award-winning company in the health insurance vertical, has a contract opening for a Business System Analyst. They have over 4 million customers and 5,000+ employees dedicated to providing innovative solutions that simplify the healthcare system, improve efficiency and outcomes while reducing costs.

Location: ** While the position is Remote, work from home, you must reside in North Carolina or one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Contract Duration: 6+ Months

Required Skills & Experience
• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.
• Microsoft Excel Required
Desired Skills & Experience
Experience in Salesforce and SAP is a plus
Project support experience is a plus.


What You Will Be Doing
Technical Support/Business Expertise

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
• Provide ongoing user support for ad hoc questions, inquiries, and service requests.
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.

Issue Resolution

• Resolve medium, moderately complex production issues by:
• Performing initial triage for severity and business impact of system/application failures.
• Troubleshooting and analyzing to determine root cause of issues
• Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.

• Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities

Project/Program Support

• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
• May act as Business Lead/Coordinator on moderate single area/department projects

Business Testing

• Coordinate testing plans with Business area and IT

• Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
• Document and may, in some cases, execute test plans and scenarios
• Analyze and verify testing results for accuracy, relevance and completeness
• Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.

• Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration

• Configure and maintain moderately critical system tables and data elements across multiple system environments
• Analyze, develop and implement configuration changes to improve system performance and user efficiency
• Monitor configuration for accuracy and compliance to change control processes.

****To be eligible to contract at this client you must be able to pass a drug test and criminal background check

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.