Help Desk / Tier 1 / Onsite in Grand Prairie

One of the country’s leading labor services organizations, specializing in installation support for retail and manufacturing partners, is expanding its team. Their focus is delivering high-quality installation expertise across products such as doors, windows, siding, and kitchen appliances.

They are currently seeking a Support Technician to join their growing team. This position will handle Tier 1 and Tier 2 technical support requests, resolve service incidents, and document activity within the designated ticketing system. The ideal candidate will have hands-on experience supporting Windows and Mac environments, Active Directory, computer hardware, and Microsoft products.

This role will require someone to work onsite 5 days a week in Grand Prairie. 

Required Skills & Experience

• High School Diploma or equivalent preferred
• Customer service experience, ideally in a call center setting
• Prior help desk or technical support experience preferred
• Experience troubleshooting Microsoft Office 365 applications
• Ability to install, configure, and troubleshoot software
• Experience supporting and configuring web browsers
• Mobile application support experience
• Proficiency with Microsoft Office products

Desired Skills & Experience

• Microsoft O365 or Azure certifications
• Strong verbal and written communication skills
• Ability to collaborate effectively within a team environment

What You Will Be Doing
Tech Breakdown

• 100% Help Desk

Daily Responsibilities

• 100% Hands On

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.