Tier 1 Help Desk / Onsite / Grand Prairie TX

This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.

The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It’s a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you’re looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it.

Required Skills & Experience
· High School Diploma or equivalent preferred
· Customer service experience in a call center or high-volume environment
· Help desk or technical support experience
· Experience troubleshooting Office 365 applications
· Ability to install and troubleshoot software and hardware
· Experience supporting Windows and Mac operating systems
· Working knowledge of Microsoft Office products

Desired Skills & Experience
· Microsoft O365 or Azure certifications
· Strong written and verbal communication skills
· Experience with mobile application support
· Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown
· 35% Windows & Mac OS Support
· 25% Office 365 & Microsoft Applications
· 20% Hardware & Software Troubleshooting
· 10% Active Directory
· 10% Mobile & Browser Support

Daily Responsibilities
· 70% Hands On
· 0% Management Duties
· 30% Team Collaboration

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.