Cloud Support Engineer

Job Description
A global cloud services organization is seeking a Cloud Run Operator to join their remote operations team. In this role, you’ll ensure the stability, reliability, and performance of HMS-hosted environments while supporting daily monitoring, incident response, and infrastructure maintenance. You’ll work across AWS, Windows, and Linux environments to manage system operations, automation, and documentation.

Required Skills & Experience

• Proficient in scripting and programming languages, including PowerShell, SQL, Bash, and Ruby

• Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management

• Familiarity with Linux distributions, particularly Red Hat and CentOS

• Working knowledge of relational database systems (RDBMS), especially Oracle

• Hands-on experience with configuration and state management tools, specifically Chef

• Skilled in deploying and managing cloud-based infrastructure, with a solid understanding of networking concepts (network topology, VPNs/IPSec, VLANs, routing tables, ACLs, and security groups)

• 3–5 years of experience working with AWS (or equivalent IaaS providers), including VPC, EC2, S3, IAM, Route 53, SSM, and Lambda

• 3–5 years of experience maintaining and supporting Windows environments and enterprise networks

Desired Skills & Experience

• Experience developing and maintaining automation scripts for system operations

• Familiarity with monitoring and alerting tools within AWS environments

• Strong analytical and troubleshooting skills for incident management

• Excellent communication and documentation abilities for audit and continuity purposes

What You Will Be Doing

• Maintain stable and reliable cloud infrastructure for HMS-hosted environments

• Ensure daily monitoring, alert response, and incident management according to HMS operational standards

• Provide on-call support during rotation periods to handle after-hours incidents, escalations, and system alerts

• Deliver system performance and availability reports as part of ongoing service monitoring

• Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems

• Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)

• Execute and maintain automation scripts (PowerShell, SQL, Bash, Ruby) used for system operations

• Document all changes, incidents, and troubleshooting steps in HMS tracking systems for operational continuity

• Participate in handover and knowledge transfer sessions to ensure a smooth transition back to internal staff

Daily Responsibilities
100% hands on 

The Offer
You will receive the following benefits:

• Remote flexibility

• Medical Insurance

• Dental Benefits

• Vision Benefits

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.