Technical Support

Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Responsibilities:

1. Provide comprehensive technical assistance:

   • Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
   • Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
   • Ensure minimal disruption to end-users by providing timely support.

2. Manage service requests:

   • Utilize the ticketing system to efficiently handle service requests.
   • Adhere to Service Level Agreements (SLAs), including response time and resolution time.
   • Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.

3. Assist with network maintenance and repairs:

   • Collaborate with service desk personnel to maintain a smooth-running network.
   • Respond to on-site network-related repair requests promptly and professionally.
   • Document LAN wiring diagram, including wiring closet identification, configuration, and drop identification.

4. Device and workstation setup:

   • Set up new devices, workstations, and print stations, ensuring optimal functionality.
   • Assign default printers and configure necessary settings.

5. Inventory management and record-keeping:

   • Maintain a comprehensive data catalogue of hardware inventory.
   • Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs.
   • Manage start-up and end-of-year processes efficiently.

Required Skills:

• Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
• Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
• Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
• Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
• Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
• Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).

Additional Information:

• Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.