MSP Field Coordinator

Are you a technically savvy, client-facing professional with a strong background in servers, networking, and infrastructure? A growing Managed Services Provider (MSP) based in the Philly suburbs is looking for a MSP Client Coordinator to join their team onsite. This is a contract-to-hire role offering long-term growth within a stable and innovative IT services company. The ideal candidate will bring hands-on technical experience with ConnectWise, Windows-based environments, and core networking infrastructure, alongside excellent client relationship management skills.

Required Skills & Experience

• 3+ years working in or with an MSP or IT services provider

• Strong experience with ConnectWise (Manage, Automate, Control)

• Proficient in Windows Server (2016/2019/2022) administration

• Hands-on experience with networking (firewalls, switches, VLANs, VPNs)

• Solid understanding of infrastructure monitoring and ticketing systems

• Excellent communication and organizational skills

• Ability to manage multiple client relationships simultaneously

Desired Skills & Experience

• Experience with server migrations or network redesign projects

• Knowledge of Microsoft 365 and Azure environments

• Exposure to ITIL processes or certifications

• Familiarity with cybersecurity frameworks or compliance (HIPAA, SOC 2, etc.)

• Previous experience with project coordination or account management

What You Will Be Doing

Tech Breakdown
· 40% Windows Server & Infrastructure Support
· 30% Networking (Firewalls, VPNs, Routers/Switches)
· 30% ConnectWise Administration & Workflow Optimization

Daily Responsibilities
· 50% Hands-On Technical Support & Troubleshooting
· 30% Client Coordination / Project Oversight
· 20% Internal Team Collaboration & Escalation Management

The Offer

You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
· Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.