Level II Help Desk Technician/Onsite/NJ
Philadelphia, Pennsylvania
Onsite
Direct Hire
$70k - $75k
A growing MSP in Marlton, NJ is seeking a Level II Help Desk Technician to support small to mid-sized business clients. This full-time opportunity offers exposure to a wide range of technologies, including Windows Operating Systems, Active Directory, Microsoft 365, virtualization platforms, and networking equipment. The role focuses on providing advanced troubleshooting, escalation support, and customer-focused IT solutions.
The position offers the chance to work within a collaborative team culture that values professional growth, technical expertise, and strong client relationships. The organization is looking for a motivated individual who thrives in fast-paced environments and is eager to expand their knowledge across systems administration, networking, and cloud-based platforms.
Required Skills & Experience:
Tech Breakdown:
You will receive the following benefits:
The position offers the chance to work within a collaborative team culture that values professional growth, technical expertise, and strong client relationships. The organization is looking for a motivated individual who thrives in fast-paced environments and is eager to expand their knowledge across systems administration, networking, and cloud-based platforms.
Required Skills & Experience:
- 3+ years of IT support experience, or a BS in Information Systems or related field
- Strong customer service and professional communication skills (verbal and written)
- Proficiency with Windows OS (Active Directory, Group Policy)
- Experience with virtualization technologies (VMware, Microsoft Hyper-V)
- Familiarity with Microsoft 365 (Intune, SharePoint)
- Networking knowledge (routing, switching, DHCP, DNS; SMB firewalls/routers such as SonicWall, FortiGate, Meraki)
- Ability to document and escalate incidents appropriately
- Reliable transportation; ability to lift and move computer equipment as needed
- Prior experience working for a Managed Services Provider (MSP)
- Industry certifications such as Network+, Security+, or Microsoft equivalents
- Familiarity with ticketing and documentation systems
Tech Breakdown:
- 40% Windows Server / Active Directory support
- 25% Microsoft 365 administration
- 20% Networking (firewalls, routing, switching)
- 15% Virtualization support (VMware, Hyper-V)
- 70% Hands-On Troubleshooting & Support
- 20% Client Communication & Collaboration
- 10% Documentation & Escalation
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Paid Vacation Time
- Stock Options