IT Support/Help Desk

Job Description

A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.

You’ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.

Required Skills & Experience

· 4+ years of experience in IT support, help desk, or technical support roles
· Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
· Experience troubleshooting hardware, printers, networking, and desktop applications
· Familiarity with ticketing systems and incident management processes
· Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
· Experience supporting users in a fast-paced business environment

Technical & Collaboration Breakdown

· 50% Help Desk Support & Ticket Resolution
· 20% System Administration & Microsoft Environment Support
· 20% Cross-Department Support & User Training
· 10% Documentation, Asset Management & Process Improvement

Daily Responsibilities

· Respond to and resolve help desk tickets related to hardware, software, and network issues
· Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
· Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
· Set up and configure new employee workstations, user accounts, and system permissions
· Document troubleshooting steps and maintain accurate ticket records
· Assist with system updates, patches, and device management
· Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
· Collaborate with IT and operations teams to resolve escalated technical issues

Technology Environment

· Operating Systems: Windows 10/11
· Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
· Identity & Access: Active Directory, Azure AD
· Hardware: Laptops, desktops, printers, barcode scanners
· Networking: VPN, Wi-Fi, basic LAN troubleshooting
· Support Tools: Help desk ticketing systems, remote desktop tools

The Offer

You will receive a competitive compensation package that includes:
- Medical, Dental, and Vision Insurance
- PTO
- Discretionary Annual Bonus

Applicants must be authorized to work in the United States on a full-time basis now and in the future.