Account Manager / Onsite NYC

Customer Success & Account Management – B2B SaaS
Remote | Full-Time

Looking for a high-ownership role where you’ll manage a multi-million-dollar book of business end to end? We’re hiring a proactive, relationship-driven operator to lead customer success, drive expansion, and own renewals from kickoff to close.

What You’ll Do:

• Own onboarding, activation, adoption, and renewal for a portfolio of high-value B2B SaaS accounts

• Drive fast time-to-value and long-term retention through strong implementation and stakeholder alignment

• Lead QBRs, build executive relationships, and surface expansion opportunities across accounts

• Manage a rolling pipeline of renewals and upsells, handling everything from proposal to procurement

• Collaborate cross-functionally with Sales, Product, and Engineering to close gaps and unlock growth

• Codify repeatable playbooks as we scale

Who You Are:

• 2+ years in Customer Success, Account Management, or related client-facing SaaS roles

• Proven track record growing and retaining large accounts

• Strong commercial instincts: comfortable with pricing, upsells, negotiations, and forecasting

• Effective communicator with strong project management and stakeholder alignment skills

• Bonus if you’ve worked in regtech, compliance, or financial services—or have startup experience

Perks & Benefits:

• 401k with 6% match

• Company offsites (2–4x/year, destination Airbnb-style)

• Health, dental, vision insurance

Interview Process:

1. Quick intro call

2. Culture and values deep dive

3. Team interview

4. Reference check

This is a chance to build alongside founders, work on real revenue outcomes, and help shape the future of an emerging category leader. Ready to step in and own it?