Junior-Mid Level Unified Communications Engineer/Hybrid

Our client is looking for a Junior Unified Communications Engineer to join their growing team. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the implementation and maintenance of unified communications systems. The ideal candidate will have a foundational understanding of unified communications technologies and a strong desire to grow their skills in a supportive and collaborative environment.
Key Responsibilities:

• Assist in the deployment, configuration, and management of unified communications systems, including VoIP, video conferencing, and instant messaging solutions.
• Provide technical support and troubleshooting for communication platforms and resolve issues in a timely manner.
• Collaborate with senior engineers and other IT professionals to plan and implement system upgrades and enhancements.
• Monitor system performance and health, ensuring optimal operation and minimal downtime.
• Document system configurations, processes, and troubleshooting steps.
• Participate in on-call support rotations and provide after-hours support as needed.
• Stay current with industry trends and emerging technologies to contribute to the continuous improvement of communication systems.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Basic understanding of unified communications technologies such as VoIP, SIP, video conferencing, and instant messaging.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with Microsoft Teams, Cisco Unified Communications, or similar platforms is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Eagerness to learn and grow in the field of unified communications.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development and training opportunities.
• Supportive and inclusive work environment.