Help Desk Support (Remote)

Our client is looking for a Help Desk Support for a 6-month contract working remotely.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 6 months
Required Skills & Experience

• Associate's degree in a related area and 5 years of experience in the field or in a related area.
• Ticketing experience
• Familiar with a variety of the field's concepts, practices, and procedures.

What You Will Be Doing

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Activities include recognition, research, isolation, resolution, and follow-up.
• Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
• May involve use of problem management databases and help desk system.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. May lead and direct the work of others.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.