Technical Client Service Rep I
Waddell, Arizona
Contract
Description: GENERAL DESCRIPTION
The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods
of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also
be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support
issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver
excellent care to clients while adhering to quality assurance standards.
SPECIFIC RESPONSIBILITIES
• Handle routine customer questions relating to product usage
• Provide technical support on issues through to resolution.
• Maintains expert-level knowledge of [Business Unit] processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow- up to ensure customer is kept apprised of the issue statu
Skills:
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.