Technical Client Service Representative (Remote)

Come join our team. Our client is looking for a Technical Client Service Representative for a 6-month contract and will be working remotely.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 6 Months
Required Skills & Experience

• Technical Troubleshooting experience.
• Strong Communication skills.
• Customer Service experience.
• Adaptability, and Ownership (owns through to resolution)

What You Will Be Doing Daily Responsibilities

• Handle routine customer questions relating to product usage.
• Provide technical support on issues through to resolution.
• Maintains expert-level knowledge of [Business Unit] processes and procedures.
• Accurately log all customer information in the CRM tool.
• Facilitate communication with other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure the customer is kept apprised of the status of the issue.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.