IT Help Desk Specialist

Join a renowned architecture and design firm located near Colony Square in Midtown Atlanta as a full-time IT Help Desk Specialist. This is a fantastic opportunity to work with a collaborative and creative team in a fast-paced, design-centric environment. You'll be providing crucial IT support across the firm, using technologies like Microsoft Office 365, Exchange, Active Directory, Jira, and both Windows and macOS systems.

This is a great opportunity to bring your IT skills into a creative, design-driven environment. You'll support a team of architects and designers where your work truly makes a difference. They’re looking for someone proactive, collaborative, and tech-savvy. You'll gain hands-on experience with diverse technologies, enjoy a supportive culture, and have room to grow professionally.

Required Skills & Experience:

• 3+ years of hands-on IT support experience
• 3+ years of Microsoft experience
• Proficiency with Microsoft Office 365, Microsoft Exchange, and Active Directory
• Experience supporting both Windows and macOS environments
• Familiarity with Jira ticketing systems
• Basic networking knowledge (VPN, Wi-Fi, IP addressing)
• Strong customer service and communication skills
• Bachelor’s degree in IT or related field, or equivalent experience

What You Will Be Doing

Tech Breakdown

• Windows/macOS Endpoints & Laptops
• Microsoft Office 365 / Exchange
• Networking, VPN, Connectivity
• Ticketing Systems & Deployment Tools
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.