Sr. Principle Avaya Engineer
Baltimore, Maryland
Hybrid
Contract
$80/hr - $93/hr
We are seeking a skilled Avaya Engineer with expertise in Avaya Communication Manager (CM), Session Manager (SM), and Session Border Controller (SBC) to join our team. This role is essential in ensuring the design, deployment, optimization, and maintenance of Avaya telephony solutions, with a focus on troubleshooting and configurations. The ideal candidate will have a deep understanding of Avaya’s unified communications environment and a proven track record in troubleshooting, upgrading, and optimizing complex telephony systems.
Key Responsibilities:
System configuration & Architecture:
Architect, design, and configure Avaya Communication Manager (CM), Session Manager (SM), and Session Border Controller (SBC) configurations to meet business needs.
Develop and manage integration strategies between Avaya CM/SM and other enterprise communication systems (e.g., VoIP, SIP).
Ensure that all systems are appropriately configured to provide scalable and reliable communication solutions.
Lead the configuration and management of Avaya CM, SM, SBC, and CMS/ ECH to meet operational requirements.
Design and implement integration between Avaya solutions and external systems such as CRMs, IVRs, and cloud-based services.
Integrate SBCs to secure VoIP communications, managing voice traffic and ensuring high-quality call performance.
Perform regular system maintenance, including patching, upgrades, and tuning, to optimize performance of Avaya CM/SM and SBC solutions.
Troubleshoot and resolve complex issues across CMS, CM, SM, and SBC systems, ensuring minimal downtime and disruption to business operations.
Provide 24/7 support for critical systems, ensuring timely resolution of issues and incidents.
Identify bottlenecks, conduct root cause analysis, and provide solutions to optimize system performance.
Generate reports and analyze usage patterns to ensure that systems are being utilized effectively.
Collaborate with internal teams, vendors, and other stakeholders to ensure seamless operations and system integrations.
Maintain detailed documentation of system configurations, architectural changes, and troubleshooting processes.
Provide training to internal staff and end users on the setup, operation, and troubleshooting of Avaya systems.
Strong hands on Avaya reporting solutions and able to generate reports in quick time
Experience: Minimum of 5+ years of experience with Avaya systems, including Avaya Communication Manager (CM), Avaya Session Manager (SM), Session Border Controller (SBC), and CMS/ECH.
Technical Expertise:
In-depth knowledge of Avaya CM, SM, and SBC platforms, including SIP integration, call routing, and security configurations.
Proficiency in Avaya CMS, including configuration, reporting, and managing performance data.
Hands-on experience configuring and managing SBCs, including session management and voice quality assurance.
Solid understanding of telephony protocols, including SIP, RTP, and H.323.
Strong troubleshooting and diagnostic skills for both hardware and software issues across the Avaya suite.
Experience with complex VoIP setups and integration challenges.
Avaya Certifications Preferred
Key Responsibilities:
System configuration & Architecture:
Architect, design, and configure Avaya Communication Manager (CM), Session Manager (SM), and Session Border Controller (SBC) configurations to meet business needs.
Develop and manage integration strategies between Avaya CM/SM and other enterprise communication systems (e.g., VoIP, SIP).
Ensure that all systems are appropriately configured to provide scalable and reliable communication solutions.
Lead the configuration and management of Avaya CM, SM, SBC, and CMS/ ECH to meet operational requirements.
Design and implement integration between Avaya solutions and external systems such as CRMs, IVRs, and cloud-based services.
Integrate SBCs to secure VoIP communications, managing voice traffic and ensuring high-quality call performance.
Perform regular system maintenance, including patching, upgrades, and tuning, to optimize performance of Avaya CM/SM and SBC solutions.
Troubleshoot and resolve complex issues across CMS, CM, SM, and SBC systems, ensuring minimal downtime and disruption to business operations.
Provide 24/7 support for critical systems, ensuring timely resolution of issues and incidents.
Identify bottlenecks, conduct root cause analysis, and provide solutions to optimize system performance.
Generate reports and analyze usage patterns to ensure that systems are being utilized effectively.
Collaborate with internal teams, vendors, and other stakeholders to ensure seamless operations and system integrations.
Maintain detailed documentation of system configurations, architectural changes, and troubleshooting processes.
Provide training to internal staff and end users on the setup, operation, and troubleshooting of Avaya systems.
Strong hands on Avaya reporting solutions and able to generate reports in quick time
Experience: Minimum of 5+ years of experience with Avaya systems, including Avaya Communication Manager (CM), Avaya Session Manager (SM), Session Border Controller (SBC), and CMS/ECH.
Technical Expertise:
In-depth knowledge of Avaya CM, SM, and SBC platforms, including SIP integration, call routing, and security configurations.
Proficiency in Avaya CMS, including configuration, reporting, and managing performance data.
Hands-on experience configuring and managing SBCs, including session management and voice quality assurance.
Solid understanding of telephony protocols, including SIP, RTP, and H.323.
Strong troubleshooting and diagnostic skills for both hardware and software issues across the Avaya suite.
Experience with complex VoIP setups and integration challenges.
Avaya Certifications Preferred
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.