Network Technician

Title: Network Technician

Description: Windows 11 Deployment Technician - Version 20H2
ON-SITE: MGH, 55 Fruit Street, Boston, MA 02114
Contract: through 3/30/2025 with possible extension
Pay rate $24/hr

MUST HAVES:
-- Strong commitment to providing superior customer service
-- One year of experience in desktop support role
-- Hands-on experience with the installation, repair and troubleshooting of personal computers; preferably Windows 11
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The Network Technician I provides technical support services for desktop computers, laptop computers, printers,
tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software
installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked
and documented in service management software.
The specifics associated with this role are described in the attached Position Summary.
Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and
key objectives for this position. These items should be evaluated throughout the year and included in the written annual
evaluation.
• Provide break/fix technical support services for networked and stand-alone computing equipment
• Use knowledgebase articles, where appropriate, to resolve issues
• Document work performed within the service management software; document device and user data as
required
• Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
• Provide setup and configuration of computers and other network devices in compliance with Mass General
Brigham standards; participate in large hardware deployments, moves and operating system rollouts
• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system
software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty
hardware and cable management
• Provide next level technical support for Service Desk staff
• Provide turnover report for next shift
• Assume on-call responsibilities on a scheduled rotation
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how
we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation
& Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning,
Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned
Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the
job.)
• One year of experience in customer service role
• Hands-on experience with the installation, repair and troubleshooting of personal computers
• Technical certifications a plus
Job Title: Network Technician I Date: April 2020
Job Code: 005591 Grade: 540 FLSA Status: Non-Exempt
Department/Section: Information Systems Reviewed By: C. Bero
Reports To: (Refer to the Position Summary)
Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential
functions of the job.)
• Strong analytical and problem-solving skills
• Ability to multitask and prioritize work demands
• Excellent interpersonal and communication skills
• Ability to be flexible, versatile and adaptable in day-to-day activities
• General knowledge of desktop and laptop computers, printers and other computing equipment
• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365,
Internet browsers)
• General understanding of networking concepts and networking equipment including hubs, routers and
cabling infrastructure
• General understanding of information security concepts and software (e.g., Windows Defender, McAfee
AntiVirus, BitLocker, ForeScout Network Access Control)
• Commitment to providing superior customer service and delivering work in a timely and accurate manner
following established company standards

Skills:

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.