Help Desk Engineer / JAMF / Intune / Onsite / Boston

Job Title: Help Desk Engineer
Location: Fenway (Boston) and Cambridge, MA
Rate: $40/hour
Type: Long-term contract (no end date)
Schedule: Onsite, Monday–Friday (Business Casual Attire)

Job Description:

A venture capital firm specializing in the pharmaceutical industry is seeking a sharp and punctual Help Desk Engineer to support internal staff and early-stage companies within their portfolio. This is a long-term contract role based in Cambridge and Fenway (Boston). The position offers a unique opportunity to work with innovative startups in the incubator phase and provides hands-on experience in a dynamic environment.

You will split your time between:

• Supporting internal users at the firm

• Assisting recently launched companies at their respective offices

• Working with new startups housed within the firm's corporate incubator space

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support across Mac and Windows environments

• Manage and support devices using JAMF (for Macs) and Intune

• Troubleshoot and administer Azure Active Directory

• Ensure high levels of customer service and timely resolution of technical issues

Requirements:

• Proficiency in both Windows and Mac environments

• Experience with JAMF and Microsoft Intune

• Familiarity with Azure Active Directory

• Strong communication skills, punctuality, and attention to detail

• Ability to work independently and adapt in a fast-paced startup setting

• Comfortable working onsite 5 days per week

• No car required – locations are transit accessible