Telecom Expert
Chandler, AZ
Hybrid
Contract
$41.06/hr - $46.27/hr
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Telecom Expert in Chandler, AZ (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 6 Months
Required Skills & Experience
What You Will Be Doing
Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 6 Months
Required Skills & Experience
- Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements.
- Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions.
- Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance.
- Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure.
What You Will Be Doing
- The Telecom Expert will be responsible for creating, maintaining, updating, and planning strategic roadmaps for our internal voice infrastructure.
- Oversee the transition from our current Genesys platform to a new CCaaS (Contact Center as a Service) solution.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.