Field Technician/ Help Desk

Job Title: Support Technician

Location: Charlotte, NC

Job Type: Full-Time, On-Site (5 days a week)

Overview: We are working with a company who is seeking a motivated and reliable Support Technician to join our dynamic team in Charlotte, NC. This entry-level position is ideal for someone with at least one year of IT experience who is eager to grow in a supportive environment. The successful candidate will be a versatile “jack of all trades,” proficient in various technologies and ready to tackle diverse challenges.

Key Responsibilities:

• Provide technical support for hardware and software issues, primarily focused on Windows and Linux environments.

• Reimage computers and assist with system upgrades and installations.

• Utilize ServiceNow for ticketing and tracking support requests.

• Collaborate with team members to maintain and support NextGen and EHR systems or comparable platforms.

• Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.

• Maintain a clean driving record and use reliable transportation for on-site support as needed.

Qualifications:

• Minimum of 1 year of IT experience in a support role.

• Preferred: IT certification or degree in a related field.

• Experience with Windows and Linux operating systems.

• Familiarity with reimaging computers and EHR systems (NextGen or comparable).

• Knowledge of ServiceNow or similar ticketing systems.

• Strong problem-solving skills and a willingness to learn.

• Clean driving record and reliable transportation.

What We Offer:

• A collaborative work environment with two individual contributors.

• Opportunities for professional growth and development.

• Competitive salary and benefits package.

If you are passionate about technology and eager to take on new challenges, we want to hear from you! Apply today to become a valued member of our team.

#LI-AM15

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.