Help Desk Support/ IT Technician

We are looking for a motivated and detail-oriented IT professional to join our team in Charlotte, NC. This full-time, on-site role provides an exciting opportunity to work in a dynamic IT environment, supporting end-users in a hands-on capacity. The position offers the chance to develop technical skills while contributing to the smooth operation of IT systems in a collaborative setting.

This role is perfect for someone with 1-3 years of experience looking to expand their career in IT. You'll play a crucial role in delivering exceptional technical support to our team, ensuring seamless operations of IT systems, and being a go-to resource for end-user troubleshooting and education. It's an opportunity to gain valuable experience while being part of a supportive and professional environment.

Required Skills & Experience

• 1-3 years of experience in a help desk or deskside support role.
• Proven ability to troubleshoot hardware and software issues.
• Strong communication and interpersonal skills.
• Familiarity with corporate network environments and VPN support.
• Experience managing IT inventory and documentation.

Desired Skills & Experience

• Experience with imaging and setting up computers, monitors, and mobile devices.
• Knowledge of office automation equipment, including printers, copiers, and video conferencing tools.
• Understanding of secure password management practices.
• Ability to coordinate and execute tasks with minimal supervision.

What You Will Be Doing Tech Breakdown

• 50% Windows Desktop Systems
• 30% Hardware Troubleshooting
• 20% Software Installation and Support

Daily Responsibilities

• 70% Hands-On Technical Support
• 20% Task Coordination and Documentation
• 10% End-User Training

The Offer

• Bonus eligible
• Opportunity to work in a collaborative, technology-driven environment
• Potential for career growth and skill development