MSP Field Engineer/Charlotte

We’re partnered with a well-established Managed Service Provider in Charlotte, NC seeking an MSP Field Engineer to support a variety of local clients. This role is hands-on and highly technical, working with Cisco networking gear, Windows Server environments, Microsoft 365, virtualization platforms, and standard MSP toolsets. This is a full-time, contract-to-hire position ideal for someone who enjoys variety, client interaction, and exposure to multiple technologies and environments.

Required Skills & Experience
· 3–5+ years of IT support or systems/network administration experience
· Strong experience with Windows Server (2016–2022)
· Hands-on experience with Cisco switches, routers, and basic firewall configurations
· Solid understanding of VLANs, routing, DHCP, DNS, and general networking fundamentals
· Proficiency with Microsoft 365 administration and support
· Experience supporting virtualization technologies (VMware or Hyper-V)
· Strong customer-facing communication abilities
· Comfortable traveling to client sites within the Charlotte area
· Ability to manage multiple issues, tickets, and priorities simultaneously

Desired Skills & Experience
· Experience with Meraki dashboard management
· Familiarity with backup platforms such as Veeam or Datto
· Knowledge of PSA/RMM systems (ConnectWise, N-able, Autotask)
· Experience with wireless deployments and troubleshooting
· Exposure to firewall platforms such as Cisco ASA, Meraki MX, or SonicWall
· Certifications such as CCNA, Network+, MCSA, or similar

What You Will Be Doing

Tech Breakdown
· 35% Windows Server support and administration
· 30% Cisco networking (switching, routing, firewalls)
· 20% Microsoft 365 / Azure support
· 15% Virtualization and MSP tools

Daily Responsibilities
· 60% Hands-on troubleshooting and on-site support
· 25% Client communication and coordination
· 15% Team collaboration and project assistance

The Offer

You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.