NOC Tech

Exciting job opportunity for a full-time NOC Technician to join the Network Operations team in the consulting industry. This hybrid position is out of Chicago, IL and offers the opportunity to work with cutting edge network monitoring systems and network elements in a dynamic, 24/7 environment. The company is a glob al leader in cloud communications, providing innovative solutions for businesses worldwide.

This role is perfect for those who thrive in flexible schedules. As a NOC Technician, you’ll be at the forefront of ensuring network stability and customer satisfaction. The company is looking for practice problem-solvers who can adapt quickly and work efficiently under pressure. This position offers a supportive work environment that values work-life balance and professional growth.

Required Skills & Experience

• Excellent organizational skills with multi-tasking abilities
• Superior customer service skills
• Strong written and verbal communication skills
• High level of initiative and resourcefulness
• Ability to work in a geographically disperse team environment

Desired Skills & Experience

• Experience with network monitoring systems
• Familiarity with switches, DACS, routers, and other network elements
• Proven documentation skills with consistent accuracy of details
• Well-developed sense of urgency and follow-through

What You Will Be Doing
Tech Breakdown

• 60% Network monitoring and troubleshooting
• 40% Customer and vendor communication

Daily Responsibilities

• 70% Hands-on network monitoring and issue resolution
• 20% Team Collaboration
• 10% Documentation and reporting

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.