Helpdesk Analyst

Our client is seeking a Helpdesk Analyst for a 12+ month contract in Coppell, TX. This role is fully onsite M-F.

This role is responsible for supporting Level 1 tickets and issues along with supporting customers while using the appropriate ticketing systems. The ideal candidate will have a background in Windows 10/11, Office Suite, Apple iPhone, and troubleshooting Local & Network Printers.

Required Skills & Experience

• Excellent communication skills.
• Customer service experience
• Help desk or technical support experience
• Knowledge and experience in Windows (specifically 10/11)
• Ability to install and troubleshoot software
• Experience supporting web-based applications
• Strong troubleshooting skills

Desired Skills & Experience

• Good written skills
• Ability to work in team environments
• CompTIA A+ or any related certifications

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.