Help Desk Specialist

1 Tel: 781-329-3705 Dedham, MA 02027 200 West Street, P.O. Box 149 Norfolk County Sheriff's Office REQUEST FOR RESPONSE (rfr) SMALL PROCURMENT E-Mail Address: Fax #: Telephone #: Fiscal Contact RFR Title; Dept: 781-751-3373 781-751-3314 David Donaghey Individual shall be responsible for providing their own vehicle for duties preformed under the contract. Individual must have a valid drivers license. Help Desk Specialist - Massachusetts State Contract - ITS77 Full Service Cat 1 Norfolk Sheriff's Office (SDN) [email protected] The Norfolk County Sheriff’s Office is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as “help desk” support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system. The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories. Experience supporting remote users via remote session and through step-bystep walk through instruction. Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair/replacement of faulty devices. Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating Systems, and applications. Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections. Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred. Schedule to be determined by The Director of Information Technology. Approximately 40hr/wk Vendor will report directly to Director of Information Technology Qualifications: Include Qualifications/Licenses that pertain to the scope above Vendor must be CORI cleared Brief Description of Procurment: Contract executions and/or renewals are subject to funding and measured success. Only one contract will be awarded. The contract will be awarded to the responsive and responsible bidder meeting all specifications set forth within this RFR consistent with “Best Value” as defined by the Commonwealth of Massachusetts Office of the Sheriff Policy governing the procurement of services. “Best Value” is an alternative to bid processes that award on the basis of the “lowest bidder”. A bid award under “Best Value” can be made based on a desire to support the local economy and/or include consideration of logistical advantages that reduce speed of service time. Under these rules of award the right is reserved to reject any and all bids, in whole or in part, and to make awards in the best interest of NSO. RULE FOR AWARD INSTRUCTIONS FOR SUBMISSION OF RESPONSES: Please include a resume and submit ONE hourly rate below for services and include all related costs within your hourly rate. Rate to reflect State Contract ITS77. Maximum hourly rate per State Contract is $39.12. Hourly Rate 2 X 3 X 4 X 5 6 $ $ Total contract amount 7 X % 8 9 ACQUISITION METHOD: NUMBER OF CONTRACTORS: Norfolk Sheriff's Office (ONLY) Other Commonwealth Departments Initial Contract Duration: From date contract is signed through June 30, 2024 EXPECTED DURATION OF CONTRACT: (Cities/towns.schools must execute their own contract under the terms of this RFR) Single Contractor Fee For Service Outright Purchase Multiple Contractors (If it is in the best interest of the Commonwealth, the Department reserves the right to award this contract to multiple vendors.) (If it is in the best interest of the Commonwealth, the Department reserves the right to award this contract to a single vendor.) CONTRACT USER(S): Contract executions and/or renewals are subject to funding and measured success. Contract will have a Maximum Obligation Contract will be Subject to Quotes (initial duration amount) Submission Deadline Date for Responses: Time: 4:00pm, Friday, January 19, 2024 (initial duration amount) (initial duration amount & renewals) YES NO INSTRUCTIONS FOR SUBMISSION OF RESPONSES: Please include a resume and submit ONE hourly rate below for services and include all related costs within your hourly rate. Rate to reflect State Contract ITS77. Maximum hourly rate per State Contract is $39.12 Norfolk Sheriff’s Office 200 West Street, P.O. Box 149 Dedham, MA 02027 Attn: David Donaghey, Sr. Financial Analysis [email protected] ANTICIPATED EXPENDITURES, FUNDING OR COMPENSATION FOR EXPECTED DURATION: (Please select one option and complete total contrat amount) Will Federal Funds be used to fund Contract(s)? (if yes to what extent) HOW: Mail, Fax, or E-mail (E-mail preferred)

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.