Technology Support

Windows Support / Technical Support / Help Desk

Location: Atlanta / East Point
Type: Contract (Long-Term)

Overview

Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.

Key Responsibilities

• Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues

• Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times

• Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)

• Assist with routine maintenance and on-site network-related repairs in coordination with the service desk

• Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications

• Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments

• Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures

Required Qualifications

• Minimum of 5 years of IT support experience in an enterprise environment

• Strong knowledge of Windows 10/11 in a managed computing environment

• Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)

• Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems

• Imaging experience is required; SCCM knowledge is strongly preferred

• CompTIA A+ certification is required, or the candidate must be willing and able to obtain A+ certification within a specified timeframe after starting the role

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.