MSP Field Support Tech / Mid-West Travel & Remote

A fast-growing Managed Services Provider (MSP) is seeking a National Field Support Technician to travel across the U.S. (ideally in the Mid-West/Texas area) providing onsite client support. This is a full-time, contract-to-hire role that blends hands-on technical work with client-facing service. You’ll work on everything from desktop deployments and server support to networking and infrastructure troubleshooting – all while traveling to support a diverse portfolio of clients.

Required Skills & Experience

• 3+ years in an MSP or IT services environment

• Strong experience with Windows Desktop and Server environments

• Solid understanding of networking (routers, switches, firewalls, VPN)

• Hands-on support for hardware (laptops, printers, mobile devices, etc.)

• Experience with ConnectWise or similar PSA/RMM tools

• Ability and willingness to travel nationally (air and ground) up to 100%

• Excellent communication and customer service skills

Desired Skills & Experience

• Experience with Office 365, Azure, and cloud platforms

• Familiarity with structured cabling, rack-and-stack setups, or POS systems

• CompTIA A+, Network+, or similar certifications

• Previous experience in field service or as a road technician

• Familiarity with ticketing systems and documentation best practices

What You Will Be Doing

Tech Breakdown
· 40% Desktop & User Support
· 30% Windows Server / Networking
· 30% Field Hardware Deployment & Troubleshooting

Daily Responsibilities
· 60% Hands-On Technical Field Work
· 25% Client Interaction & Onsite Coordination
· 15% Documentation & Internal Communication

The Offer

You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
· Stock Options
· Travel Per Diem, Mileage, and Lodging Reimbursement

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.