IT Problem Management Specialist
Irving, TX
Hybrid
Contract
$35.59/hr - $40.11/hr
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a IT Problem Management Specialist in Irving, TX (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 12 Months
Required Skills & Experience
What You Will Be Doing
Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 12 Months
Required Skills & Experience
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
What You Will Be Doing
- Play a critical role in identifying, analyzing, and resolving recurring incidents within the IT environment.
- This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence.
- Collaborates with product owners, support partners, and other key stakeholders to drive efficient problem resolution and ensure continuous improvement in service delivery.
- Incident Analysis:
- Analyze incident records to identify patterns, trends, and root causes of recurring issues
- Conduct detailed investigations of major incidents to identify underlying problems and areas for improvement.
- Problem Resolution:
- Work closely with product owners and support partners to develop and implement solutions to recurring problems.
- Coordinate with various IT teams to ensure that permanent fixes are implemented and verified.
- Collaboration and Communication:
- Facilitate meetings with product owners, support partners, and other stakeholders to discuss problem management activities and progress.
- Communicate effectively with IT teams and stakeholders to ensure alignment and understanding of problem management processes and goals.
- Documentation and Reporting:
- Maintain detailed records of problem investigations, resolutions, and known errors
- Generate regular reports on problem management activities, including metrics on incident reduction, root cause analysis, and problem resolution times.
- Continuous Improvement:
- Identify opportunities to improve the problem management process, tools, and methodologies.
- Develop and implement strategies to proactively identify and address potential problems before they impact customers
- Customer Impact Reduction:
- Focus on minimizing customer impact by reducing the frequency and severity of incidents.
- Work towards reducing the volume of calls and chats by addressing the root causes of incidents.
- Knowledge Management:
- Contribute to the creation and maintenance of knowledge base articles to support the IT service desk and end user.
- Share lessons learned from problem management activities with the broader IT team.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.