PTC Change Analyst

Our client is the largest freight railroad in the United States in search of an IT Change Analyst.

This opportunity will be a 12 month contract engagement based in the North Fort Worth area. You will have the opportunity to work a hybrid schedule (2 – 3 days onsite).

What You Will Be Doing

• Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.
• Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.
• First level support for general change management questions and processing of requests.
• Prepare and communicate weekly change broadcasts and communications to the Change community.
• Build strong relationships with PTC stakeholders

Minimum requirements of role

• 1 year of minimum experience.
• Experience with and in-sync with traditional ITSM models as it pertains to IT Change Management.
• Fundamental concepts, practices, and procedures of IT Service Management best practices.
• Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.
• Ticketing experience with ServiceNow or Remedy (or similar tools).
• Strong organizational, communication, and time management skills.
• Work independently as well as collaboratively within a team environment.

 Preferred requirements of role

• Preference for ITIL certified candidates
• Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.
• Experience with Change Management tools such as BMC Remedy or ServiceNow.
• Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.
• General ITIL Configuration Management and Release Management skills are helpful.
• Highly desired – Experience with PowerBI report development and report querying skills.
• Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.