Field Engineer/Windows/Network
Philadelphia, Pennsylvania
Full Time
$80k - $90k
This role involves providing on-site and remote support, troubleshooting, and installation of IT systems and network infrastructure. The ideal candidate will have a strong technical background in both areas, coupled with exceptional problem-solving skills and the ability to interact effectively with clients. Key Responsibilities:
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On-Site Support: Perform on-site installations, configurations, and troubleshooting of IT systems and network infrastructure. Address and resolve issues promptly to minimize downtime.
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System & Network Integration: Work with clients to integrate and optimize systems and network solutions. Ensure compatibility and performance of both hardware and software components.
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Troubleshooting & Problem Resolution: Diagnose and resolve complex system and network issues. Provide detailed documentation and reports on findings and resolutions.
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Maintenance & Upgrades: Conduct regular maintenance and upgrades of systems and network components. Implement patches, updates, and new features as required.
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Client Interaction: Act as a technical liaison between the client and the company. Provide excellent customer service, including training and support to end-users as needed.
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Collaboration: Work closely with internal teams, including support engineers and project managers, to deliver high-quality solutions and meet client expectations.
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Documentation: Maintain accurate records of all installations, configurations, and support activities. Create and update technical documentation and reports.
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Education: Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent experience).
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Experience: Minimum of [X] years of experience in a similar role with a strong background in both systems and network engineering.
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Technical Skills:
- Proficiency in system administration (e.g., Windows Server, Linux).
- Strong knowledge of network protocols, hardware, and technologies (e.g., TCP/IP, DNS, DHCP, routers, switches).
- Experience with network security practices and tools (e.g., firewalls, VPNs).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Ability to configure and troubleshoot network equipment and servers.
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Certifications (Preferred but not required):
- CompTIA Network+ or Security+.
- Cisco Certified Network Associate (CCNA).
- Microsoft Certified: Azure Administrator Associate or similar.
- Certified Information Systems Security Professional (CISSP) is a plus.
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Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and in a team-oriented environment.
- Customer-focused with a commitment to providing outstanding service.
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Competitive Compensation: Attractive salary and benefits package.
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Work Environment: Flexible work arrangements, including travel allowances and remote options.
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Professional Development: Opportunities for continuous learning, certifications, and career advancement.
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Support: Dedicated support from our agency throughout your placement.