Systems Administrator/Apple/Mac/iPads

As a Systems Administrator, you will be responsible for the administration, maintenance, and support of our IT systems, with a special emphasis on managing iPads and integrating them into our existing infrastructure. You will ensure that our Apple and Windows environments operate smoothly, securely, and efficiently.

Key Responsibilities:

• iPad Management:

  • Configure, deploy, and maintain iPads, including setting up device management solutions (e.g., Apple Business Manager, Mobile Device Management).
  • Troubleshoot and resolve issues related to iPads, including connectivity, application problems, and user configurations.
  • Develop and implement policies for iPad usage, security, and app management.

• Apple Environment Administration:

  • Administer and support macOS systems, including software installation, updates, and user account management.
  • Manage Apple hardware, including Macs, iPads, and other Apple devices, ensuring they integrate seamlessly with our network and services.
  • Provide technical support and training for users on macOS and iOS platforms.

• Windows Environment Administration:

  • Oversee the management of Windows servers and workstations, including configuration, patch management, and performance monitoring.
  • Troubleshoot and resolve issues related to Windows operating systems and applications.
  • Ensure integration and compatibility between Windows and Apple devices within the network.

• System Maintenance and Support:

  • Monitor and maintain system performance, reliability, and security across both Apple and Windows environments.
  • Implement and manage backups, disaster recovery plans, and data protection strategies.
  • Collaborate with IT teams to plan and execute system upgrades, migrations, and other infrastructure changes.

• User Support and Training:

  • Provide technical support to end-users, including diagnosing and resolving hardware and software issues.
  • Develop and deliver training materials and sessions to enhance user proficiency with Apple and Windows systems.

• Documentation and Reporting:

  • Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.
  • Generate regular reports on system performance, incidents, and resolution metrics.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in managing iPads, macOS, and Windows environments.
• Strong familiarity with Apple Business Manager and Mobile Device Management (MDM) solutions.
• Experience with Windows Server administration and Windows operating systems.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical users.
• Relevant certifications (e.g., Apple Certified Support Professional, Microsoft Certified: Windows Server Fundamentals) are a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.