ServiceNow Business Analyst

Our client is looking for a contract ServiceNow Business Analyst. This is a fully remote role.

Primary BA for Platform team. Responsible for Agile Backlog and bi-annual platform upgrades Communication Management, Release Note preparation, Authoring SOPs, and test cases writing/validation. Rebuilding ITSM module, Including Incident, Request, Change, and Problem management process. Platform Upgrade in October.

Contract Duration: 11-months

Required Skills & Experience

• Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field (or equivalent experience).
• 2+ years of Business Analyst or Project Coordinator experience, including Agile methodologies.
• 2+ years managing an Agile backlog, writing user stories, and coordinating releases.
• Demonstrated proficiency in ServiceNow with proven experience performing platform upgrades.

Desired Skills & Experience

• Solid process improvement, analytical and problem-solving capabilities, especially for identifying and remedying platform-related issues.
• ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification.
• Scrum Master or Product Owner certification (CSM, CSPO) a plus.
• ITIL Foundation (v3 or v4) desired.

What You Will Be Doing
Daily Responsibilities

• Backlog Management: Own and maintain the ServiceNow backlog, ensuring continuous grooming, prioritization, and alignment with business objectives.
• Demand Management: Participate in demand management activities to capture, evaluate, and prioritize incoming requests based on business value and feasibility.
• Requirements Gathering: Collaborate with stakeholders to capture and document business requirements, translating them into actionable user stories.
• Platform Upgrades: Oversee ServiceNow platform upgrades from planning through post-deployment validation, identifying risks and coordinating with technical teams.
• ITSM Alignment: Ensure all enhancements and solutions conform to IT Service Management (ITSM) best practices, including ITIL frameworks.
• Cross-Functional Collaboration: Work closely with the Agile team and Scrum Master to facilitate sprint planning, refine user stories, and ensure successful delivery.
• Testing and Validation: Write and perform test cases to verify platform functionality and ensure quality deliverables.
• Release Documentation: Write and distribute release notes detailing new features, enhancements, and known issues to stakeholders.
• Process and SOP Management: Write and update Standard Operating Procedures to ensure consistent and efficient use of the ServiceNow platform.
• Continuous Improvement: Analyze current processes, recommend improvements, and help drive adoption of new features and workflows.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.