IT Service Desk Specialist / Tier 1 / Onsite / Plano, TX
Plano, Texas
Onsite
Contract
$21/hr - $23/hr
A global e-commerce leader that focuses on surplus asset management is currently hiring for a service desk specialist. This is a 3-month contract to hire position located in Plano, TX.
For this position they are looking for a Tier 1-2 support professional with a desire to learn and grow your IT technical skills in a fast-paced work environment. You will be responsible for supporting software and hardware ranging from, laptops to mobile devices and printers. You will assist users with general IT needs both in person and remotely. Ideal experience includes having worked with Windows and Mac OS devices, managing user accounts in Active Directory, Exchange, support and troubleshooting hardware and software, in addition on the hardware end any work with circuit boards, memory, and processors is desired, and some familiarity with Bomb Guard, and previous work with Jira for ticketing is a big plus.
Contract Duration: 3 Month Contract to Hire
Required Skills & Experience
What You Will Be Doing
Tech Breakdown
For this position they are looking for a Tier 1-2 support professional with a desire to learn and grow your IT technical skills in a fast-paced work environment. You will be responsible for supporting software and hardware ranging from, laptops to mobile devices and printers. You will assist users with general IT needs both in person and remotely. Ideal experience includes having worked with Windows and Mac OS devices, managing user accounts in Active Directory, Exchange, support and troubleshooting hardware and software, in addition on the hardware end any work with circuit boards, memory, and processors is desired, and some familiarity with Bomb Guard, and previous work with Jira for ticketing is a big plus.
Contract Duration: 3 Month Contract to Hire
Required Skills & Experience
- 2+ years working in a service desk environment
- Windows. Mac OS
- Work with computer systems, and mobile devices
- Advanced knowledge of computer hardware systems: i.e. circuit boards, memory, and processors
- Experience managing accounts with Active Directory, and assets with Azure
- Experience with MS Exchange
- Ability to troubleshoot complex hardware and software issues
- Excellent analytical and diagnostic skills
- High-level communication skills
- Knowledge of remote access systems
- CompTIA A+ certification is helpful
What You Will Be Doing
Tech Breakdown
- 50% Windows and Mac OS support
- 20% User account management
- 20% Hardware and software troubleshooting
- 10% Other technologies
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.