Telephony Engineer/Atlanta/Hybrid
Atlanta, Georgia
Hybrid
Direct Hire
$80k - $125k
We're working with a growing client in the Insurance space, providing bundled automotive insurance based off of non-traditional sources, such as driver ratings. They have grown significantly here in Atlanta recently, and want to continue this growth. They are now receiving up to 80 Thousand inbound calls per day, and need to add headcount to support their IT infrastructure team.
You will be working to safeguard and support telephony infrastructure, and applicants must have experience with NICE inContact (CXone), or similar tooling. Other required experience includes IVR Configuration, routing, CTI integrations. Our client is based here in Atlanta, and offers a 3 days per week in office schedule, with Mondays and Fridays being remote. Applicants must be authorized to work in the US.
Requirements:
- 5+ Years of telephony or VoIP experience
- 2+ Years of working with NICE inContact
- Experience with call center operations
- Troubleshooting experience
Benefits: Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
You will be working to safeguard and support telephony infrastructure, and applicants must have experience with NICE inContact (CXone), or similar tooling. Other required experience includes IVR Configuration, routing, CTI integrations. Our client is based here in Atlanta, and offers a 3 days per week in office schedule, with Mondays and Fridays being remote. Applicants must be authorized to work in the US.
Requirements:
- 5+ Years of telephony or VoIP experience
- 2+ Years of working with NICE inContact
- Experience with call center operations
- Troubleshooting experience
Benefits: Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
- Great benefits package
- Competitive salary