IT Help Desk Support/ Deskside Support Boston
Boston, Massachusetts
Onsite
Full Time
$50k - $60k
Job Title: Tier 1 Help Desk / Deskside Support
Location: Boston, MA (On-site, South Station area)
Employment Type: Full-time
Experience Level: 1-3 years
Job Summary: We are seeking a dedicated and skilled Tier 1 Help Desk professional for our Boston office. The candidate will provide comprehensive support services to end-users in an IT bar setup and will be a key part of maintaining our IT systems' efficiency and reliability.
Key Responsibilities:
Location: Boston, MA (On-site, South Station area)
Employment Type: Full-time
Experience Level: 1-3 years
Job Summary: We are seeking a dedicated and skilled Tier 1 Help Desk professional for our Boston office. The candidate will provide comprehensive support services to end-users in an IT bar setup and will be a key part of maintaining our IT systems' efficiency and reliability.
Key Responsibilities:
- Work Ticket Management:
- Create, receive, monitor, maintain, and resolve work tickets efficiently.
- Device Setup and Support:
- Imaging, setup, and support for computers, monitors, and mobile devices.
- On-Site Presence:
- Maintain a consistent on-site presence at designated service locations to support end-users.
- Software Management:
- Install and support software, ensuring compliance with company standards.
- IT System Health Checks:
- Perform proactive and on-demand health checks of IT systems, including printers, copiers, fax machines, scanners, and video conference equipment.
- End-User Training:
- Train end-users on operating office automation equipment as needed.
- Conduct new hire orientations, including IT asset usage and company policy briefings (e.g., security and usage policies).
- Troubleshooting and Management:
- Troubleshoot and manage hardware and software platforms.
- Perform secure password management for all provided passwords.
- Network Support:
- Support access to the corporate network/wireless and applications, both on the network and over VPN.
- Task Coordination:
- Coordinate task execution with guidance from Service Desk representatives or other IT support groups.
- IT Inventory Management:
- Manage IT inventory, including moving, sorting, cleaning, and stocking in-house stock.
- Project Management:
- Identify, gain approval, and enter all assigned projects into the project tracker.
- 1-3 years of experience in a help desk or deskside support role.
- Strong problem-solving skills and ability to troubleshoot hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with corporate network environments and VPN support.
- Proficiency in managing IT inventory and documentation.