IT Support Engineer // VoIP Experience

Job Description
A leading property management company based in Camden, NJ, is seeking an IT Support Engineer with VoIP experience to join our growing internal IT team. This role combines hands-on technical troubleshooting with systems maintenance and user support across multiple offices and managed properties. You’ll ensure the company’s IT infrastructure and communications systems operate efficiently to support day-to-day operations.

The ideal candidate will have solid Tier 1–2 IT support experience, strong familiarity with VoIP platforms, and a service-oriented mindset. You’ll handle support tickets, perform VoIP system administration, and ensure reliable connectivity across on-site and remote staff. This is an excellent opportunity for a detail-oriented technician who enjoys problem-solving and working in a dynamic, customer-focused environment.

Required Skills & Experience

• 2+ years of IT support experience in a corporate, property management, or MSP environment

• Hands-on experience with VoIP systems (setup, configuration, call routing, SIP trunking, and troubleshooting)

• Solid understanding of Windows desktop/server environments, Active Directory, and Microsoft 365 administration

• Working knowledge of networking fundamentals (VLANs, routing, VPNs, DNS, and firewalls)

• Familiarity with backup and disaster recovery systems

• Proven ability to manage multiple priorities and maintain SLAs

• Excellent communication skills and a strong customer service mindset

Desired Skills & Experience

• Previous experience supporting or mentoring Tier 1 technicians

• Exposure to cloud-hosted VoIP systems such as 3CX, RingCentral, or Microsoft Teams Phone

• Understanding of property management software (e.g., Yardi, AppFolio, MRI)

• Experience documenting recurring issues and contributing to process improvement

• Exposure to scripting or automation tools for workflow efficiency

• Ability to schedule and coordinate onsite service or vendor visits

Tech Breakdown

• 40% Ticket Management & Escalation (queue monitoring, prioritization, SLA oversight)

• 30% Tier 2 Troubleshooting (systems, VoIP, Microsoft 365)

• 20% Network & Infrastructure Support (hardware setup, VPNs, connectivity)

• 10% Documentation & Process Improvement

The Offer

You will receive the following benefits:

• Competitive salary based on experience

• 401(k) with employer match

• Health, dental, and vision insurance

• Generous PTO and paid holidays

• Paid training and certification opportunities

• Hybrid work flexibility (Camden office and remote work options)

• Bonus opportunities and employee referral program

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.