IT Support Specialist / Hybrid / NYC
New York, New York
Hybrid
Full Time
$65k - $80k
An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you’ll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely.
This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.
Required Skills & Experience
· Strong background administering macOS in enterprise environments
· Hands-on experience with MDM tools (Kandji or Jamf strongly preferred)
· Proficiency with both Mac and Windows 11
· Experience supporting end users in Help Desk or IT Support roles
· Excellent verbal and written communication skills
· Ability to explain technical concepts clearly to non-technical users
· Strong time-management and prioritization skills
· Customer-focused, professional, and personable demeanor
Desired Skills & Experience
· Familiarity with Google Workspace & Chrome Browser management
· Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService
· Background operating in a mixed device environment
· Experience handling escalations and hardware lifecycle workflows
· Prior experience in environments requiring strong security and compliance
What You Will Be Doing
Tech Breakdown
· 50% macOS / Windows troubleshooting & support
· 25% MDM (policies, profiles, configurations)
· 15% Hardware lifecycle coordination
· 10% Documentation & security compliance
Daily Responsibilities
· Serve as the primary point of contact for Desktop Support / Tier 1 issues
· Troubleshoot account access, applications, hardware, and peripheral issues
· Manage profiles, policies, and configurations within Kandji/Jamf
· Support and educate users on conference room and AV equipment
· Coordinate warranty repairs with Apple/Microsoft
· Escalate issues to Tier 2+ support when needed
· Maintain internal documentation and follow security/compliance requirements
The Offer
· Bonus eligibility
· Comprehensive medical, dental, and vision insurance
· Pension plan and wellness benefits
· Paid vacation time
· Hybrid schedule (3 days onsite)
· Professional development support
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
#LI-VG2
This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.
Required Skills & Experience
· Strong background administering macOS in enterprise environments
· Hands-on experience with MDM tools (Kandji or Jamf strongly preferred)
· Proficiency with both Mac and Windows 11
· Experience supporting end users in Help Desk or IT Support roles
· Excellent verbal and written communication skills
· Ability to explain technical concepts clearly to non-technical users
· Strong time-management and prioritization skills
· Customer-focused, professional, and personable demeanor
Desired Skills & Experience
· Familiarity with Google Workspace & Chrome Browser management
· Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService
· Background operating in a mixed device environment
· Experience handling escalations and hardware lifecycle workflows
· Prior experience in environments requiring strong security and compliance
What You Will Be Doing
Tech Breakdown
· 50% macOS / Windows troubleshooting & support
· 25% MDM (policies, profiles, configurations)
· 15% Hardware lifecycle coordination
· 10% Documentation & security compliance
Daily Responsibilities
· Serve as the primary point of contact for Desktop Support / Tier 1 issues
· Troubleshoot account access, applications, hardware, and peripheral issues
· Manage profiles, policies, and configurations within Kandji/Jamf
· Support and educate users on conference room and AV equipment
· Coordinate warranty repairs with Apple/Microsoft
· Escalate issues to Tier 2+ support when needed
· Maintain internal documentation and follow security/compliance requirements
The Offer
· Bonus eligibility
· Comprehensive medical, dental, and vision insurance
· Pension plan and wellness benefits
· Paid vacation time
· Hybrid schedule (3 days onsite)
· Professional development support
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
#LI-VG2