IT Manager

Position Summary

The IT Manager is responsible for overseeing the firm’s information technology systems, infrastructure, and support services. This role ensures secure, reliable, and efficient technology operations that support attorneys and staff in delivering legal services. The IT Manager plays a critical role in cybersecurity, compliance, legal technology systems, vendor management, and strategic IT planning.

Key Responsibilities IT Operations & Infrastructure

• Manage and maintain the firm’s IT infrastructure, including servers, networks, cloud services, workstations, and mobile devices

• Ensure high availability, performance, and reliability of all IT systems

• Oversee system upgrades, patches, backups, and disaster recovery planning

• Manage user accounts, permissions, and access controls

Cybersecurity & Compliance

• Implement and enforce cybersecurity policies and best practices to protect sensitive client and firm data

• Monitor systems for security threats and respond to incidents promptly

• Ensure compliance with legal industry standards, data privacy laws, and client security requirements

• Conduct regular risk assessments, security audits, and staff security awareness training

Legal Applications & Technology

• Support and manage legal-specific software (e.g., document management systems, practice management, time & billing, eDiscovery tools)

• Work closely with attorneys and practice groups to optimize technology usage and workflows

• Evaluate and recommend new legal technology solutions

Help Desk & User Support

• Oversee day-to-day IT support for attorneys and staff

• Manage internal IT staff and/or third-party support vendors

• Ensure timely resolution of technical issues with minimal disruption to legal work

Vendor & Budget Management

• Manage relationships with IT vendors, service providers, and consultants

• Negotiate contracts, licenses, and service agreements

• Develop and manage the IT budget, including forecasting and cost control

Strategic Planning & Leadership

• Develop and execute the firm’s IT strategy aligned with business goals

• Advise firm leadership on technology trends, risks, and opportunities

• Document IT policies, procedures, and standards

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 5+ years of progressive IT experience, including management or leadership responsibilities

• Strong knowledge of networking, systems administration, cloud platforms, and cybersecurity

• Experience supporting professional services environments (law firm experience preferred)

• Excellent problem-solving, communication, and organizational skills

Preferred Qualifications

• Experience in a law firm or legal services environment

• Familiarity with legal technology platforms (e.g., iManage, NetDocuments, Elite, Aderant, Clio)

• Relevant certifications (e.g., CISSP, CISM, ITIL, Microsoft, Cisco)

• Experience managing remote or hybrid IT environments

Key Competencies

• Confidentiality and discretion

• Strong customer service mindset

• Ability to manage multiple priorities under tight deadlines

• Strategic thinking with hands-on execution

• Leadership and team development