IT Support // Manufacturing

Job Description

A manufacturing company based in Lansdale, PA is seeking a reliable and technically capable IT Support Technician to join its internal IT team. This role is ideal for a support-focused professional who enjoys working directly with end users, supporting shop-floor and office systems, and maintaining day-to-day IT operations in a manufacturing environment.

You will provide frontline technical support for desktops, laptops, printers, and basic network infrastructure, ensuring employees across the production floor and office environments can work efficiently and without disruption. This position requires strong troubleshooting skills, clear communication, and the ability to work comfortably in a fast-paced, hands-on environment.

Required Skills & Experience

• 1–3+ years of experience in an IT support or helpdesk role

• Strong experience supporting Windows 10/11 desktops and laptops

• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, switches, and Wi-Fi)

• Ability to troubleshoot common network connectivity and printer issues

• Experience supporting Active Directory (user accounts, passwords, group membership)

• Familiarity with hardware setup and maintenance (PCs, laptops, barcode scanners, printers)

• Strong customer service and communication skills

• Ability to document issues, solutions, and procedures clearly

• Comfortable working onsite in a manufacturing/warehouse environment

Desired Skills & Experience

• Experience supporting IT systems in a manufacturing or industrial environment

• Familiarity with shop-floor systems, production PCs, or industrial workstations

• Basic experience with network switches, patch panels, and cabling

• Exposure to ERP, MRP, or inventory systems

• Experience with ticketing systems and IT asset tracking

• Knowledge of basic IT security best practices (MFA, endpoint protection, patching)

What You Will Be Doing

• Provide Tier 1–2 IT support for office staff and manufacturing floor users

• Troubleshoot hardware, software, and connectivity issues

• Set up and deploy PCs, laptops, printers, and peripheral devices

• Assist with user onboarding and offboarding (accounts, equipment, access)

• Support basic networking tasks, including switch ports, Wi-Fi connectivity, and cabling issues

• Maintain and troubleshoot printers, label printers, and scanners used in production

• Escalate complex server or network issues to senior IT staff or vendors

• Document support tickets, procedures, and asset information

• Work closely with operations and production teams to minimize downtime

Tech Breakdown

• 50% End-User & Hardware Support (PCs, printers, peripherals, shop-floor systems)

• 25% Software & Microsoft 365 Support

• 15% Basic Networking (connectivity, switches, Wi-Fi, cabling)

• 10% Documentation & Asset Management

The Offer

• Competitive hourly or salaried compensation based on experience

• Health, dental, and vision insurance

• 401(k) with employer match

• Paid time off and company holidays

• On-the-job training and opportunities to expand technical skills

• Stable, long-term opportunity within a growing manufacturing organization

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.