End-User Manager/ Trading
Chicago , Illinois
Onsite
Full Time
$115k - $150k
Join a leading Chicago-based proprietary trading firm where your IT leadership skills will directly impact the firm's technology experience. They’re looking for an End user Manager who will leverage cutting-edge technology to maintain competitive advantage in fast-paced financial markets and needs an exceptional leader to manage their end-user support operations. They are seeking a people-focused IT Support Manager who combines technical expertise with genuine empathy for users in high-pressure environments.
You'll lead a talented team supporting traders, developers, and operations staff who depend on flawless technology to execute time-sensitive strategies. Beyond just troubleshooting, you'll implement innovative support solutions that enhance productivity and create frictionless experiences. The ideal candidate brings a human-centered approach to technology, understands the delicate balance between security and usability, and thrives in fast-paced environments where minutes of downtime can have significant business impact. This role offers exceptional compensation and the opportunity to work with some of the most sophisticated technologies in financial services.
Required Skills & Experience
Tech Breakdown
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You'll lead a talented team supporting traders, developers, and operations staff who depend on flawless technology to execute time-sensitive strategies. Beyond just troubleshooting, you'll implement innovative support solutions that enhance productivity and create frictionless experiences. The ideal candidate brings a human-centered approach to technology, understands the delicate balance between security and usability, and thrives in fast-paced environments where minutes of downtime can have significant business impact. This role offers exceptional compensation and the opportunity to work with some of the most sophisticated technologies in financial services.
Required Skills & Experience
- 5+ years of IT support experience, with at least 2 years in leadership roles
- Proven experience managing and mentoring technical support teams
- Strong understanding of enterprise IT infrastructure (networks, systems, security)
- Experience with ticket management systems (ServiceNow, Zendesk, Jira)
- Excellent communication skills across all organizational levels
- Experience with endpoint management solutions (MDM, JAMF, Intune)
- Ability to translate complex technical concepts to non-technical users
- Experience developing support processes, documentation, and training materials
- Experience in financial services or trading environments
- Familiarity with both Windows and macOS enterprise environments
- ITIL certification or knowledge of ITIL frameworks
- Experience with Active Directory and identity management
- Cloud platform experience (Office 365, Google Workspace)
- Knowledge of automation and self-service support solutions
- Agile or Scrum certification/experience
- Experience with VoIP and conferencing technologies
Tech Breakdown
- 40% End-user support systems and processes
- 30% Team management and development
- 20% Infrastructure and security implementation
- 10% Project management and vendor relations
- 40% Hands On (troubleshooting escalations, process improvement)
- 30% Management Duties (team leadership, reporting, budgeting)
- 30% Team Collaboration (working with IT, development, and business units)
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.