VOIP Technician/ Field Technician/ 3CX
Mint Hill, North Carolina
Onsite
Full Time
$45k - $55k
Job Title: Field Technician/VoIP Technician
Location: Mint Hill, NC (Onsite)
Job Type: Full-time
Overview:
We are seeking a Field Technician/VoIP Technician with experience in 3CX VoIP systems. This full-time role requires onsite support at client locations throughout the Charlotte, NC area, providing Level 1-2 technical support. The ideal candidate will have 1-2 years of experience in network cabling, troubleshooting network connectivity, and hands-on experience configuring and maintaining 3CX VoIP systems.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Location: Mint Hill, NC (Onsite)
Job Type: Full-time
Overview:
We are seeking a Field Technician/VoIP Technician with experience in 3CX VoIP systems. This full-time role requires onsite support at client locations throughout the Charlotte, NC area, providing Level 1-2 technical support. The ideal candidate will have 1-2 years of experience in network cabling, troubleshooting network connectivity, and hands-on experience configuring and maintaining 3CX VoIP systems.
Key Responsibilities:
- Travel to client sites within Charlotte, NC to provide technical support and maintenance.
- Install, configure, and troubleshoot 3CX VoIP systems, including phones and associated devices.
- Handle network cabling, including setting up and maintaining Ethernet and fiber cables.
- Connect devices to local area networks (LAN), ensure stable internet connections, and resolve connectivity issues.
- Provide Level 1-2 troubleshooting for network and VoIP-related incidents.
- Collaborate with internal teams and clients to resolve technical issues and ensure minimal downtime.
- Perform routine checks on network equipment, VoIP systems, and overall infrastructure at client sites.
- Document and report all technical activities and customer interactions accurately.
- Manage time efficiently while traveling to different client sites, ensuring timely support and resolution.
Required Qualifications:
- Proven experience with 3CX VoIP systems—configuration, support, and troubleshooting.
- Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, firewalls, and routers).
- Experience in network cabling, including setup, testing, and troubleshooting.
- Strong problem-solving skills and ability to handle Level 1-2 support issues.
- Excellent communication skills to work directly with clients.
- Valid driver's license and ability to travel around the Charlotte area. (Company car will be provided).
Preferred Qualifications:
- Certifications in VoIP or network technologies (e.g., CCNA, 3CX certification).
- Experience working in a field or client-facing technical support role.
- Familiarity with other communication systems and network devices.