Level 2 Systems Engineer // MSP

Job Description

A growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking a Level 2 Systems Engineer / Server Support Technician to join our technical team. This role is ideal for a technically strong support professional who enjoys working in a fast-paced, client-focused environment and excels at maintaining, supporting, and troubleshooting server and cloud-based systems.

As a Level 2 team member, you will provide advanced support for Windows Server, Microsoft 365, and virtualized environments, handling escalations from Tier 1 and assisting with ongoing infrastructure projects. While this role does not focus on designing or building server environments from the ground up, you will play a critical role in ensuring system stability, performance, security, and uptime across client environments.

Required Skills & Experience

• 2–4+ years of experience in IT support, systems administration, or MSP environments

• Strong experience supporting Windows Server environments (2016/2019/2022), including patching, maintenance, and troubleshooting

• Working knowledge of VMware vSphere/ESXi environments, including VM management and performance monitoring

• Hands-on experience supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, and Intune)

• Solid understanding of Active Directory, Group Policy, DNS, and DHCP

• Experience supporting Azure AD / Entra ID, Azure AD Connect, and hybrid identity environments

• Familiarity with networking fundamentals (VLANs, VPNs, firewalls, and routing concepts)

• Experience with backup, disaster recovery, and monitoring tools (Datto, Veeam, or similar)

• Strong troubleshooting, documentation, and communication skills

• Ability to manage multiple tickets and priorities in a client-facing support environment

• Customer-first mindset with attention to detail and follow-through

Desired Skills & Experience

• Experience assisting with Microsoft 365 migrations and tenant cleanups

• Exposure to Azure IaaS and virtual machines

• Basic scripting or automation experience (PowerShell preferred)

• Familiarity with cybersecurity best practices, MFA, and endpoint protection tools

• Experience using PSA/RMM tools (Autotask, N-able, ConnectWise, or similar)

• Previous experience supporting or mentoring Tier 1 technicians

• MSP experience supporting multiple client environments

What You Will Be Doing

• Provide Tier 2 escalation support for server, virtualization, Microsoft 365, and cloud-related issues

• Support and maintain existing Windows Server and VMware environments, including patching, monitoring, and performance tuning

• Troubleshoot Active Directory, Group Policy, authentication, and identity-related issues

• Assist with Microsoft 365 administration, user management, and migration support tasks

• Monitor backups, alerts, and system health, and remediate issues proactively

• Work closely with senior engineers on infrastructure upgrades, migrations, and improvements

• Document system configurations, support procedures, and client environments

• Collaborate with Tier 1 technicians to resolve escalated issues and improve resolution times

• Communicate clearly with clients regarding issues, resolutions, and recommended improvements

Tech Breakdown

• 40% Server & Virtualization Support (Windows Server, VMware, AD/GPO maintenance)

• 30% Cloud & Microsoft 365 Support (Exchange Online, Teams, Azure AD, Intune)

• 25% Escalated Support & Troubleshooting (Tier 2 server, cloud, and networking issues)

• 5% Documentation & Client Communication

The Offer

You will receive the following benefits:

• Competitive salary commensurate with experience

• 401(k) with employer match

• Health, dental, and vision insurance

• Generous PTO and paid holidays

• Paid training, certification reimbursement, and professional development opportunities

• Hybrid work flexibility

• Bonus opportunities and employee referral incentives

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.