Support Analyst/Windows/Dynamics

Are you looking to join a well-known company in the North East area of Philadelphia?
This company is seeking a skilled Support Analyst with expertise in Microsoft Dynamics to join their team. This role is integral to ensuring the seamless operation of the company’s Dynamics platform and delivering exceptional user support. You should have at least 1+ year with Dynamics and 2+ with day to day end user support tasks.
Key Responsibilities:

• Provide first- and second-line support for Microsoft Dynamics 365 and associated applications.
• Troubleshoot, analyze, and resolve application issues reported by users in a timely and professional manner.
• Collaborate with internal teams and external vendors to address technical challenges and ensure system performance.
• Assist in configuring and customizing Microsoft Dynamics to align with business needs.
• Monitor and maintain the Dynamics environment, including updates, patches, and performance optimization.
• Train and support end-users to maximize their productivity and proficiency with Dynamics.
• Contribute to system testing, upgrades, and enhancements by providing user feedback and support during deployments.

Qualifications:

• Proven experience as a Support Analyst or similar role, specifically with Microsoft Dynamics 365 (or prior versions).
• Strong understanding of Dynamics modules, workflows, and customizations.
• Proficiency in diagnosing and resolving technical issues related to Dynamics.
• Familiarity with SQL, Power Platform (Power BI, Power Apps), and other relevant tools.
• Excellent communication and interpersonal skills to liaise with users and stakeholders effectively.
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Certifications such as Microsoft Dynamics 365 Fundamentals or equivalent are a plus.