Senior Product Support Specialist
Richardson, Texas
Onsite
Full Time
$80k - $90k
A Dallas company that has built out a Video Surveillance as a Service platform is looking for an experienced and customer-driven Senior Product Support Specialist to join their team.
In this role, you will deliver expert-level support for their Video Surveillance as a Service (VSaaS) platform, addressing advanced technical challenges and ensuring the seamless operation of both software and hardware components. You will play a pivotal role in troubleshooting, mentoring junior staff, and contributing to the continuous improvement of the platform and support processes.
This will be a full time direct hire position, onsite in Dallas, TX
Required Skills & Experience
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
In this role, you will deliver expert-level support for their Video Surveillance as a Service (VSaaS) platform, addressing advanced technical challenges and ensuring the seamless operation of both software and hardware components. You will play a pivotal role in troubleshooting, mentoring junior staff, and contributing to the continuous improvement of the platform and support processes.
This will be a full time direct hire position, onsite in Dallas, TX
Required Skills & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- A minimum of 5 years of experience in technical support or a related field, with a focus on SaaS or VSaaS platforms.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud systems
- Expertise in networking protocols, including TCP/IP, DNS, VPNs, and firewall configurations.
- Familiarity with video streaming standards (RTSP, ONVIF, H.264/H.265) and hardware components such as IP cameras and cloud connectors.
- Experience with AI technologies, particularly those used in video analytics, such as object detection and motion tracking.
- Proficiency in support tools like Zendesk, Freshdesk, Jira, and monitoring platforms.
- Basic scripting or programming knowledge (Python, Bash) is an advantage.
- Certifications in networking (e.g., CCNA, CCNP) or cloud platforms.
- Experience working with AI-powered platforms or video surveillance technologies.
- Familiarity with ITIL frameworks for incident and problem management.
The Offer
- Salary + Benefits
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.