VSaas Senior support specialist
Dallas, Texas
Hybrid
Full Time
$80k - $90k
This opportunity in Dallas, TX offers the chance to join a forward-thinking team at the forefront of Video Surveillance as a Service (VSaaS) technology. You’ll work with advanced AI-driven platforms that seamlessly integrate cloud computing and IoT management, transforming existing infrastructure into powerful tools for business intelligence and security. In this role, you’ll address complex technical challenges while contributing to the continuous improvement of cutting-edge solutions.
We are seeking a Senior Support Specialist with a comprehensive technical skill set, including expertise in Linux, Windows, Mac, O365, M365, Active Directory/Group Policy, and TCP/IP networking. Experience with video management and AI technologies is a strong advantage, as this role supports the U.S. rollout of an innovative video platform.
This full-time hybrid position in the Dallas/Richardson, TX area offers flexibility with remote work options while the company finalizes its office location. Local candidates must be available for in-person meetings as needed. This is a unique opportunity to work with advanced technologies and play a key role in the deployment of a groundbreaking platform.
Required Skills & Experience
Tech Breakdown
· 50% Cloud Platforms (AWS, Azure, Google Cloud).
· 30% Networking Protocols (TCP/IP, DNS, VPNs, firewalls).
· 20% Video Streaming and AI Technologies.
Daily Responsibilities
· 60% Hands On.
· 20% Management Duties.
· 20% Team Collaboration. The Offer
· Bonus OR Commission eligible.
You will receive the following benefits:
· Medical, Dental, and Vision Insurance.
· Vacation Time.
· Stock Options.
We are seeking a Senior Support Specialist with a comprehensive technical skill set, including expertise in Linux, Windows, Mac, O365, M365, Active Directory/Group Policy, and TCP/IP networking. Experience with video management and AI technologies is a strong advantage, as this role supports the U.S. rollout of an innovative video platform.
This full-time hybrid position in the Dallas/Richardson, TX area offers flexibility with remote work options while the company finalizes its office location. Local candidates must be available for in-person meetings as needed. This is a unique opportunity to work with advanced technologies and play a key role in the deployment of a groundbreaking platform.
Required Skills & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- A minimum of 5 years of experience in technical support or a related field, with a focus on SaaS or VSaaS platforms.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud systems.
- Expertise in networking protocols, including TCP/IP, DNS, VPNs, and firewall configurations.
- Familiarity with video streaming standards
- Experience with AI technologies, particularly those used in video analytics (e.g., object detection, motion tracking).
- Proficiency in support tools like Zendesk, Freshdesk, Jira, and monitoring platforms.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- analytical and problem-solving skills
- Certifications in networking (e.g., CCNA, CCNP) or cloud platforms.
- Strong written and verbal communication skills.
- Experience working with AI-powered platforms or video surveillance technologies.
- Basic scripting or programming knowledge (Python, Bash).
Tech Breakdown
· 50% Cloud Platforms (AWS, Azure, Google Cloud).
· 30% Networking Protocols (TCP/IP, DNS, VPNs, firewalls).
· 20% Video Streaming and AI Technologies.
Daily Responsibilities
· 60% Hands On.
· 20% Management Duties.
· 20% Team Collaboration. The Offer
· Bonus OR Commission eligible.
You will receive the following benefits:
· Medical, Dental, and Vision Insurance.
· Vacation Time.
· Stock Options.